LEGAL NOTICE

INTRODUCTION

The purpose of this document is to provide information on the general terms and conditions of use for the www.monsuau.com website.

Our aim is for this website to provide information about stays in Monsuau Cala D’Or Hotel, such as the availability of rooms and rates, which you may use to make your reservation directly at the hotel of your choice.

The use of this website and the services and products it offers implies the acceptance of the latest version of the general conditions of use. Thus, we advise you to read these conditions before completing your reservation whenever you access our website, as "the site" reserves the right to change, modify, add or eliminate any part of these general conditions at any time.

APPLICABLE LEGAL REGULATIONS

These general conditions are subject to what is laid down in Law 7/1998, of 13 April on General Conditions of Sale, General Law 26/1984, of 19 July, on the Protection of Consumers and Users, Directive 97/7/EC, of 20 May 1997, on the Protection of Consumers in Respect of Distance Contracts, Law 7/1996, of 15 January, on Retail Commerce, the applicable data protection regulations: Regulation (EU) 2016/679, on the Protection of Natural Persons with regard to the Processing of Personal Data and the state legislation that implements it, and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, all applicable tourist regulations and, alternatively, the Civil Code and the Commercial Code.

TERMS OF USE

By accepting these general conditions, you agree to use this website and the services herein offered according to the law applicable to each hotel, in accordance with the provisions of this legal agreement and in a manner that does not affect the rights or interests of third parties or damages or result in abnormal use of the website or the services provided herein.

RESPONSIBILITY

Users make use of this website at their own risk, therefore, MONSUAU HOTELS S.L. is not responsible for any possible damage arising from interference, interruption, computer viruses, telephone faults or disconnections due to reasons beyond the control of the abovementioned company; for delays or blockage in the use of this electronic system caused by defects or overloads at its data processing centre, in telephone lines, the Internet or other electric systems, nor any other alteration that may arise in users' software or hardware.

Likewise, MONSUAU HOTELS S.L. is not responsible for damages caused by third parties through unlawful interference beyond our control. Neither is it liable for loss or damage caused by the use or misuse of the website's content nor the consequences that may arise from errors, defects or omissions in the content provided by third parties, which may appear on the site. The hotel of choice being a third party to this effect.

Under no circumstance does access to the site imply the existence of a commercial relationship between users and MONSUAU HOTELS S.L. The site only provides information on available hotel beds at the time of this information is requested, thus, MONSUAU HOTELS S.L. shall collect the payment in advance, and the company that operates the contracted hotel is responsible for charging the amount corresponding to the total amount of the reservation. The printed version of the reservation shall serve as a voucher when checking in at the hotel.

MONSUAU HOTELS S.L. reserves the right to change, modify, add or eliminate at any time the information shown on the website, thus we recommend you check this website periodically for any changes that may have been made.

As regard content beyond our control, the site does not assume any responsibility whatsoever arising from content beyond our control that is transmitted, hosted or provided by access from the website, as it is not obliged to exert prior control whenever a link complies with the laws in force. Neither does it guarantee the absence of viruses or any other element that may produce alterations in users' computer systems, documents or files, and is free from any responsible for loss or damage of any kind caused to users due to the above reason.

Those entities that, after authorization from the website's owner, wish to establish a link to this website must guarantee that they will only allow access to this page or server but will not reproduce its content or services. To apply for explicit permission, please contact [email protected]

TERMS AND CONDITIONS

Reservations made at a hotel through this website imply acceptance of the following terms and conditions:

By accepting the following clauses, you declare and accept:

1) That you are of legal age and fully competent to book the reservation and declare that you understand and comprehend all of the conditions contained herein.
2) That the information provided when making the on-line reservation is true, complete and concise.
3) That users are responsible for access to this website.
4) That you confirm the reservation made, i.e., the dates indicated, the number of rooms, persons and hotel of choice.
5) That the conditions and cost of the reservation made are those determined expressly in the conditions for the rate stated expressly on the website at which you made the reservation.
6) As regards the relationship with the site, the latter allows you to reserve rooms at the hotel of choice through the website, but does not offer any type of hotel service under its responsibility.
7) That the information on your credit or charge card is stored for the purpose of guaranteeing the reservation and payment of the corresponding 20% deposit, if applicable. The remaining payment shall be paid at the hotel of choice and only in cases of cancellations or no shows shall the reservation be cancelled and the charge established in the conditions for rates be levied.
8) Offers shall only be valid for the time during which they remain accessible to the users of the service.
9) If for reasons of poor performance or technical failure of the website, an erroneous price or availability is provided, the hotel reserves the right to non-acceptance of the reservation by notifying it to the customer within a period not exceeding 96 hours.

SPECIFIC RESERVATION CONDITIONS

Depending on the hotel booked, the operating company of the establishment will be responsible for billing the prepayments to formalize the reservation when necessary. When no prepayments are required, the operating company will be responsible for billing 100% of the reserved stay at the time of check-in.

Monsuau Cala D’Or Hotel
Business name: MONSUAU HOTELS S.L.
Registered office: Avda. Cala D’Or 2,
Location: 07669 – Cala Ferrera (Mallorca) - España
C.I.F: B57873036

Changes, cancellations and no-shows:

a) Changes: The reservation may be changed without charge if made more than 7 days in advance. CHANGES MADE LESS THAN 7 DAYS BEFORE THE FORESEEN CHECK-IN DATE SHALL BE SUBJECT TO charges equal to the difference in amounts whenever the amount of the new reservation is less than the original amount, up to a maximum of 10% of the total price of the original reservation. Whether changes can be made or not shall depend on Hotel Monsuau's availability at the time of the request.
b) Cancellations: MONSUAU CALA D’OR HOTEL reserves the right to charge the client's credit card for the amount of 18€, as cancellation charge, whenever a guest cancels the reservation prior to the 7 days before the anticipated date of arrival at the hotel.
If a cancellation is made without the due notice, MONSUAU CALA D’OR HOTEL reserves the right to charge a sum corresponding to 10% of the total reservation price or minimum the value of 1st night to the client's credit card.
c) No shows: MONSUAU CALA D’OR HOTEL reserves the right to charge the client's credit card to the sum of 100% of the total payable for the reservation in case of a no-show at the establishment before 12:00 noon on the day following the anticipated check-in date.
d) Special rates, will be able to have different amendment or cancellation costs than the regular ones mentioned above, which will be clearly specified on the chosen rate.

LEGAL NOTES

LSSI Information

This website is the property of Monsuau Hotels S.L. with Registered office at Avda. Cala D’Or 2, 07669 de Cala Ferrera (Mallorca), and Fiscal Identification Number B57873036, registered in the Company Registry of Mallorca, the Balearic Islands, Page, Section, Page ¡, Inc. .In addition to its business address, it provides users with the following e-mail address, where they may address their requests, inquiries or claims: [email protected]


Intellectual property and author's rights

The rights to the intellectual property of the page, domain name, source code, design and structure of navigation mentioned herein are the property of the above-mentioned company, to which the exclusive exercise of the rights to operate the same in any manner belong, and, especially the rights to reproduction, distribution, public communication and transformation.

Users undertake, in compliance with the contents of the Intellectual Property Act, to maintain the integrity of the work and prevent any deformation, modification or alteration hereto that prejudice its legitimate interests or causes loss to its reputation. Likewise, users undertake not to reproduce, copy, distribute, or publish the content of the information herein without its owner's written authorization.

The fact of placing a link to our website doesn’t give the right to be granted as collaborator or partner of The Company. It is absolutely forbidden to imitate partial or totally our website.

PRIVACY POLICY

Processing of data from the contacts section
In accordance with the Personal Data Protection regulations, you give consent for the personal data you have provided to be stored on a file called CONTACTS for which the bodies that comprise the MONSUAU HOTELS S.L. are responsible. The objective of this processing is to manage contact persons and respond to any requests made and send information about our services. This data will not be shared with third parties and it will be kept for as long as it is needed or legitimate for the purpose for which it was collected.

Processing of data from the bookings section
In accordance with the Personal Data Protection regulations, you give consent for the personal data you have provided to be stored on a file called BOOKINGS for which the bodies that comprise the MONSUAU HOTELS S.L. are responsible.The objective of this processing is to manage bookings made and the corresponding procedures, and to respond to any requests made. This data will not be shared with third parties and it will be kept for as long as it is needed or legitimate for the purpose for which it was collected.

Processing of data from the newsletter section
In accordance with the Personal Data Protection regulations, you give consent for the personal data you have provided to be stored on a file called CONTACTS for which the bodies that comprise the MONSUAU HOTELS S.L. are responsibleThe objective of this processing is to manage contacts and correspondence with them. This data will not be shared with third parties and it will be kept for as long as it is needed or legitimate for the purpose for which it was collected.In any of the cases set out above, you may withdraw your consent and exercise your rights of access, rectification and cancellation, restriction of their processing or objection, and the right to data portability. Similarly, you may withdraw your consent for the processing of your data in accordance with what is stated above.These requests must be made in writing to the following address Avda. Cala D’Or 2, 07669 – Cala Ferrera (Islas Baleares), or by sending an email to [email protected].

AVISO DE COOKIES

MONSUAU HOTELS S.L. (C.I.F. B-57873036), hereinafter MONSUAU.


We inform you that for the correct functioning of the website www.monsuau.com, the navigation system uses some browsing data (“Cookies”) to offer a more personalized service to the users of the website.

“Cookies” are small text files that the browser saves when navigating web pages and applications. These files are received by the terminal from the visited website and are used to register certain interactions during browsing, storing data that can be updated and retrieved.

These files are stored on the user's computer and contain anonymous data that is not harmful to your device.

They are used to remember user preferences, such as the selected language, login data, or page customization. However, they can also obtain information about the IP address the computer uses to connect to the website, the URL address of the requested webpage, the time of the connection, and other parameters related to the user's operating system. In any case, this information is only collected to identify the session for the purpose of facilitating the website analysis.

MONSUAU has user customization cookies (which allow us to remember preferences when accessing the website, such as language) that are exempt from allowing user identification, as well as analytical cookies that may identify the user.
Regarding the own analytical cookies through Google Analytics, which is a web page statistics service provided by Google, Inc., Google Analytics collects information from the user's device to generate reports about the application’s activity, storing the information on servers in the United States.

Under the Personal Data Protection regulations, you hereby authorize the personal data obtained through cookies to be incorporated into a file named WEB USERS – SOCIAL NETWORKS, managed by the entity forming MONSUAU. MONSUAU HOTELS S.L. (C.I.F. B57873036), who operates Monsuau Cala D’Or Hotel.

The purpose of this processing is to gather information about people accessing the website and the interactions of users on it. This data will not be shared with third parties and will be kept as long as necessary or legitimate for the purpose for which it was collected.

In any case, you may indicate the revocation of consent given, as well as exercise the rights of access, rectification or deletion, limitation of processing, or opposition, as well as the right to data portability. These requests must be made in writing to the following address: Avda. Cala D’Or, 07669 – Cala Ferrera (Balearic Islands), or by sending an email to [email protected].

PERSONAL DATA PROTECTION

The user is informed that Google may transmit this information to third parties when required by law, or when these third parties process the information on behalf of Google. Google will not associate the user's IP address with any other data they have, thus doing so completely anonymously.
To refuse or delete this “cookie,” you can consult the following link:
http://www.google.com/intl/ca/policies/privacy/
http://www.google.com/intl/en/privacypolicy.html

In any case, the user can enable the option in their own browsing system to prevent the installation of cookies; without MONSUAU being responsible if the disabling of cookies results in certain services on this website not functioning correctly.
If you want more information about cookies and how to disable them based on your browsing system, you can consult the following links: www.aboutcookies.org and http://www.aboutcookies.org/Default.aspx?page=1

Additionally, you can also disable cookies from the browser you are using on your device by following the steps in the most commonly used browsers:

• Microsoft Internet Explorer, in the menu option Tools, Internet Options, Privacy, Settings.
• Firefox, in the menu option Tools, Options, Privacy, Cookies.